Remote Desktop Support Engineer (Level 2)

NCS Pte Ltd; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

NCS Pte Ltd is seeking an experienced Level 2 Desktop Support professional to handle escalated IT issues and provide remote assistance to a large enterprise client base in Singapore.

You will resolve software, sign-in, and network issues, using tools like BeyondTrust and Software Center. The role emphasizes knowledge sharing, shift coverage, and SLA compliance to ensure continuous service delivery.

Qualifications

• 1+ years of relevant experience in Desktop Support / IT Remote Support / IT Service Desk.

Responsibilities

• Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support.
• Resolve technical issues remotely within the given SLA.
• Provide technical support via remote connection (BeyondTrust) to large enterprise government agency users.
• Resolve software installation and software upgrade issues via Software Center/CCMCache.
• Resolve access, sign-in issues, and general usage of M365 Office account.
• Generate logs and screenshots required to escalate to third-party vendors.
• Troubleshoot basic network connection issues.
• Proactively share and collaborate with colleagues for knowledge-sharing.
• Provide additional shift coverage, including on scheduled off days when required, to support operational needs and maintain service levels during team member absences or manpower shortages.

Skills

Desktop Support

Remote Support

Problem Solving

Tools

BeyondTrust

Software Center

Microsoft 365 (M365)

Job description

NCS Pte Ltd is seeking an experienced Level 2 Desktop Support professional to handle escalated IT issues and provide remote assistance to a large enterprise client base in Singapore.

You will resolve software, sign-in, and network issues, using tools like BeyondTrust and Software Center. The role emphasizes knowledge sharing, shift coverage, and SLA compliance to ensure continuous service delivery.