Desktop Support Engineer - Fast-Impact IT Helpdesk

NCS Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

NCS Pte Ltd is seeking a Desktop Support Engineer in Singapore to join our IT team and serve as the first point of contact for customers. The role involves providing prompt support on a range of IT topics and ensuring software, licenses and operations comply with standards.

You will perform imaging, asset inventories and escalate issues as needed to meet SLA expectations while contributing to knowledge base and process improvements.

Qualifications

• ITE/Diploma graduate with 4 years' desktop support experience.
• Proficient in Windows 10 and Microsoft 365.
• Familiar with AD, OneDrive, servers, networking and cloud tech.
• Good spoken and written English.

Responsibilities

• Performed Desktop Support services to users.
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Skills

Desktop support

Windows 10

Microsoft 365

English communication

Education

ITE/Diploma holder

Tools

Active Directory

OneDrive

Servers

Networking

Cloud technologies

Job description

NCS Pte Ltd is seeking a Desktop Support Engineer in Singapore to join our IT team and serve as the first point of contact for customers. The role involves providing prompt support on a range of IT topics and ensuring software, licenses and operations comply with standards.

You will perform imaging, asset inventories and escalate issues as needed to meet SLA expectations while contributing to knowledge base and process improvements.