#EG Desktop Engineers (RDSS)

NCS; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

NCS is a leading AI Tech Services company seeking a capable IT Desktop/Remote Support specialist to join our Singapore team. You will act as a level 2 support point, resolve issues remotely within SLA, and assist enterprise users with M365, software installs, and sign-in problems.

The role emphasizes knowledge sharing and proactive support to maintain service levels. You will cover shifts as needed to support operations.

Qualifications

• 1+ year experience in desktop/remote IT support or service desk roles.
• Proven ability to resolve technical issues remotely and within SLA.
• Experience supporting enterprise users and basic network issues.

Responsibilities

• Act as a level 2 support for technical issues and escalation from Level 1.
• Resolve software installation and upgrade issues via Software Center/CCMCache.
• Troubleshoot sign-in and access issues for M365 Office accounts.

Skills

Desktop Support

IT Remote Support

IT Service Desk

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

• Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
• Able to resolve technical issue remotely within the given SLA
• Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users
• Resolves software installation and software upgrade issues via Software Center/CCMCache
• Resolves access, sign-in issues, and general usage of M365 Office account
• Generates logs and screenshots required to elevate to third-party vendors
• Troubleshoots basic network connection issues
• Proactively shares and collaborates with colleagues for knowledge-sharing
• Provide additional shift coverage, including on scheduled off days when required, to support operational needs and maintain service levels during team member absences or manpower shortages.

Qualifications

• A minimum of 1 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.