Desktop Support Engineer (L2)

ITCAN PTE. LIMITED; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an on-site IT support specialist in Singapore with 2–5 years experience in EUC and VIP support. You will manage hardware/software troubleshooting for Windows and macOS devices, diagnose OS and network issues, and support traders using trading platforms like Bloomberg or WebICE.

The role requires strong communication and customer service skills, with coverage for first and second level onsite support to maintain business continuity.

Qualifications

• 2 to 5 years in End-User Computing (EUC), Desktop Support, or VIP/Executive IT Support.
• Manage hardware and software troubleshooting and maintenance for Windows and macOS workstations, laptops, and mobile devices.
• Diagnose and resolve operating system, network connectivity (Wi-Fi, VPN, LAN), and application-level issues.
• Have strong communication and customer service skills.
• Experience supporting VIP users such as traders
• Familiarity with trading applications such as Bloomberg, WEBICE, or similar platforms is a plus.
• Coverage for first and second level onsite support to safeguard business continuity.

Responsibilities

• Provide first and second level onsite support.
• Troubleshoot hardware and software on Windows and macOS workstations.
• Diagnose network issues including Wi-Fi, VPN, and LAN.
• Support VIP users such as traders.
• Assist with trading applications like Bloomberg and WebICE.

Skills

EUC expertise

Desktop Support

VIP/Executive IT Support

Strong communication

Customer service

VPN/Networking basics

Job description

• 2 to 5 years in End-User Computing (EUC), Desktop Support, or VIP/Executive IT Support.
• Manage hardware and software troubleshooting and maintenance for Windows and macOS workstations, laptops, and mobile devices.
• Diagnose and resolve operating system, network connectivity (Wi-Fi, VPN, LAN), and application-level issues.
• Have strong communication and customer service skills.
• Experience supporting VIP users such as traders
• Familiarity with trading applications such as Bloomberg, WEBICE, or similar platforms is a plus.
• Coverage for first and second level onsite support to safeguard business continuity.