Desktop Support Engineer

HORIZON GLOBAL SERVICES PTE. LTD.

Singapore

On-site

SGD 60,000 - 90,000

Full time

3 days ago

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Job summary

Horizon Global Services PTE. LTD. is seeking an experienced Deskside Technician specializing in End User Computing (EUC) to provide onsite support in a corporate environment in Singapore.

You will resolve EUC incidents, install and configure devices, and ensure SLA adherence across the organization. The role covers Windows and Office 365 support, imaging with SCCM/MDT, asset management, network connectivity, printers, and VIP user assistance.

Qualifications

Minimum 5 years of deskside or end-user computing support experience.
Hands-on troubleshooting of desktops, laptops, OS, and peripherals.
Experience with ServiceNow or similar ITSM platform.
Experience with IT asset management and inventory control.
Strong Windows OS knowledge (Windows 10/7) and Office 365.
Familiarity with imaging/deployment tools (SCCM/MDT).
Ability to explain technical issues clearly to users.

Responsibilities

Provide onsite EUC support and resolve incidents within SLAs.
Install, configure, repair, and maintain desktops, laptops, and peripherals.
Troubleshoot Windows OS and Office 365 applications.
Log and track incidents via ITSM tool and manage ticket lifecycle.
Maintain accurate asset inventory and device allocation.
Troubleshoot network issues including LAN/WAN and Wi-Fi.
Configure printers, scanners, and IP printing services.
Support macOS devices and mobile computing.
Assist with OS imaging and deployment (SCCM/MDT).
Back up data and support recovery processes.

Skills

Deskside Support

End User Computing (EUC)

Desktop and Laptop Troubleshooting

Windows 10

Windows 7

Microsoft Office 365

ServiceNow Ticketing Tool

SCCM

MDT

IT Asset and Inventory Management

Hardware and Software Installation

Network Troubleshooting

LAN/WAN Connectivity

Printer and Scanner Configuration

macOS Support

Mobile Device Support

Data Backup and Recovery

Incident and Problem Management

VIP Technical Support

SLA Management

Education

CompTIA A+ Certification

Tools

ServiceNow

SCCM

MDT

Office 365

Job description

Job Overview

We are looking for an experienced Deskside Technician - End User Computing (EUC) to provide onsite technical support, troubleshoot hardware and software issues, and maintain end-user computing devices in a corporate environment. The successful candidate will be responsible for incident resolution, device installation and configuration, inventory management, network connectivity, and ensuring compliance with Service Level Agreements (SLAs).

Key Responsibilities

Onsite Technical Support: Provide onsite technical assistance to authorized users and resolve EUC-related incidents within agreed SLAs.
Hardware Troubleshooting: Install, configure, upgrade, repair, and maintain desktops, laptops, monitors, docking stations, and peripherals.
Software Support: Troubleshoot operating system and application issues, including Windows and Microsoft Office 365.
Incident Management: Log, update, track, and resolve incidents and service requests using ServiceNow or other IT service management tools.
IT Asset Management: Maintain accurate inventory records, track equipment allocation, and manage device replacements.
Network Connectivity: Troubleshoot LAN, WAN, Wi-Fi, printer, scanner, and corporate network connectivity issues.
Printer and Scanner Support: Configure network printers, scanners, IP addresses, print queues, and TCP/IP printing services.
Mobile Device Support: Configure, troubleshoot, repair, and maintain mobile devices and other mobile computing platforms.
Imaging and Deployment: Support operating system imaging, deployment, upgrades, and migrations using tools such as SCCM and MDT.
Backup and Recovery: Configure and support data backup, recovery, and system restoration processes.
macOS Support: Assist with macOS device deployment, configuration, and troubleshooting.
VIP Support: Provide priority technical support for authorized VIP users and their computing, display, communication, and conferencing equipment.
Problem Management: Identify recurring technical issues, perform root-cause analysis where appropriate, and recommend preventive measures.
Stakeholder Communication: Communicate technical issues and resolutions clearly to technical teams, end users, and relevant stakeholders.
Reporting and Documentation: Maintain accurate incident records, update the problem management database, and provide timely service updates.
Preventive Maintenance: Perform routine checks and maintenance to ensure the reliability and availability of end-user computing equipment.

Essential Requirements

Minimum 5 years of relevant experience in deskside support, desktop support, or end-user computing support.
Hands-on experience troubleshooting desktops, laptops, operating systems, and peripheral devices.
Experience using ServiceNow or a similar IT service management ticketing platform.
Experience with IT inventory and asset management.
Knowledge of Windows operating systems, including Windows 10 and Windows 7 environments.
Experience with operating system imaging and deployment tools such as SCCM and MDT.
Good knowledge of Microsoft Office 365 applications.
Experience configuring hardware, software, network connectivity, and user access to IT resources.
Knowledge of data backup and recovery procedures.
Experience supporting mobile computing devices and corporate network printers.
Ability to communicate technical information clearly to technical and non-technical users.

Preferred Qualifications

Experience supporting macOS devices.
Experience working in a large enterprise IT environment.
Experience providing VIP or executive-level IT support.
Knowledge of incident management, problem management, and SLA-based service delivery.

Certification

CompTIA A+ Certification - Required as specified in the original job requirements.

Key Skills