Desktop Support Engineer (Banking Environment) #IFL

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a Desktop Support Engineer to support a banking client in Singapore. The role focuses on end-user support for desktops and laptops, hardware and software troubleshooting, and basic IT documentation.

You will manage user accounts, onboarding and offboarding, peripheral device setup, log and track tickets, and escalate complex issues to Level 3 when required. The position is based at the Raffles area with business hours Monday to Friday.

Qualifications

• Experience in desktop support or IT helpdesk.
• Knowledge of Windows operating systems, Microsoft Office, and basic networking.
• Familiarity with Active Directory, user account administration, and IT ticketing systems is an advantage.
• Good troubleshooting, communication, and customer service skills.

Responsibilities

• Provide end-user support for desktops and laptops.
• Perform hardware and software troubleshooting, diagnosis, and break/fix activities.
• Manage user accounts, access requests, onboarding and offboarding activities, and peripheral device setup.
• Log and track support tickets while maintaining basic IT documentation.
• Escalate complex technical issues to the company's Level 3 support teams when required.

Skills

End-user support

Windows OS

Microsoft Office

Active Directory

Customer service

Tools

IT ticketing systems

Remote desktop tools

Job description

Desktop Support Engineer (Banking Environment)

We are looking for a Desktop Support Engineer to support our client in a banking environment.

Location: Raffles
Working Hours: Monday to Friday, 10:00 AM – 7:00 PM

Key Responsibilities:

• Provide end-user support for desktops and laptops.
• Perform hardware and software troubleshooting, diagnosis, and break/fix activities.
• Manage user accounts, access requests, onboarding and offboarding activities, and peripheral device setup.
• Log and track support tickets while maintaining basic IT documentation.
• Escalate complex technical issues to the company's Level 3 support teams when required.

Requirements:

• Experience in desktop support or IT helpdesk.
• Knowledge of Windows operating systems, Microsoft Office, and basic networking.
• Familiarity with Active Directory, user account administration, and IT ticketing systems is an advantage.
• Good troubleshooting, communication, and customer service skills.
• Able to work independently in a fast-paced banking environment.