Deskside Support Engineer

JTE Recruit Pte Ltd; Singapore; On-site; SGD 37,000 - 44,000; Full time

Job summary

Our Client, an IT service provider in Singapore, is looking for an IT support professional to provide Level 1 and 2 deskside support for hardware, software and end-user issues. The role operates on rotating shifts from 7:30am to 5:00pm, 9:00am to 6:30pm or 12:30pm to 10:00pm, at a central Raffles Place location.

You will install and configure applications, set up user profiles, devices and peripherals (IMACD), and coordinate with vendors for maintenance.

Qualifications

• Minimum Diploma in IT or related field.
• At least 1 year of relevant IT support experience.

Responsibilities

• Provide Level 1 & 2 deskside support for hardware, software and end-user issues.
• Troubleshoot and resolve hardware/software problems to minimise downtime.
• Install and configure applications according to company standards.
• Set up user profiles, devices and peripherals, including IMACD activities.
• Coordinate with vendors for hardware/software maintenance and repairs.
• Support workstation relocations and workspace changes.
• Conduct brief user orientation/training for new or updated setups.
• Assist with escalations and provide technical guidance to junior team members.

Skills

Deskside support

Hardware support

Software support

End-user support

Troubleshooting

Education

Diploma in IT

Job description

Our Client

• IT Service Provider

• Monday - Friday, Rotating shift (7.30am – 5.00pm / 9.00am – 6.30pm / 12.30pm – 10.00pm)

• Central - Raffles Place

• Basic UP $3600 + Completion Bonus
  

Responsibilities

• Provide Level 1 & 2 deskside support for hardware, software and end-user issues.

• Troubleshoot and resolve hardware/software problems to minimise downtime.

• Install and configure applications according to company standards.

• Set up user profiles, devices and peripherals, including IMACD activities.

• Coordinate with vendors for hardware/software maintenance and repairs.

• Support workstation relocations and workspace changes.

• Conduct brief user orientation/training for new or updated setups.

• Assist with escalations and provide technical guidance to junior team members.
  

Requirements

• Minimum Diploma in IT or related field.

• At least 1 year of relevant IT support experience.

We regret to inform that only shortlisted candidates would be notified.

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