Hedge Fund- Desktop Support Engineer - SGD200K

PrimePeak Group; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

PrimePeak Group is seeking an experienced desktop support professional to provide hands-on technology support across its global offices in a fast-paced financial services environment.

You will own incidents, user requests, and technology rollouts, supporting senior stakeholders and remote employees across a broad range of workplace technologies.

Qualifications

• Minimum 10 years desktop support experience in financial services.
• Exceptional customer service with strong written and oral communication skills.
• Strong problem-solving skills with high attention to detail and quick to learn both user and system environments.
• Ability to work independently and multi-task.
• Attention to detail with commitment to follow-through and follow-up.
• Extensive understanding of desktop support standards and related hardware and software.
• Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus.

Responsibilities

• Deliver responsive end-user and desktop support to employees across global locations, including remote users and senior stakeholders.
• Support and troubleshoot Windows desktop environments and the Microsoft 365 application suite.
• Administer and maintain Microsoft AD and Exchange Online user accounts, permissions and related services.
• Manage and support virtual desktop environments, including Citrix Cloud and Microsoft Azure VDA/VDI platforms.
• Provide hardware support for HP workstations, HP thin clients, Lenovo laptops and peripherals.
• Support Cisco telephony solutions, including Cisco IP phones, UC Manager and Unity Connection.
• Manage and troubleshoot corporate mobile devices across iOS and Android through an enterprise MDM platform.
• Support video-conferencing and collaboration technologies.
• Provide user support for financial-market applications such as Bloomberg Anywhere and Bloomberg Terminal.
• Perform first-line network troubleshooting across DNS, DHCP, connectivity, network performance, VPN and VDI-related issues.
• Record, track and manage service requests through JIRA Service Management, ensuring issues are resolved promptly and documented thoroughly.
• Support office relocations, new office build-outs, desk moves and workplace technology deployments.
• Maintain accurate records for hardware inventory, equipment allocation and the full asset lifecycle.
• Coordinate technology requirements for employee onboarding, internal transfers and offboarding.
• Identify opportunities to strengthen support processes, improve service quality and automate repetitive activities.
• Work closely with global technology teams, vendors and business stakeholders to resolve complex incidents and deliver technology projects.

Skills

Windows desktop environments

Microsoft 365

Active Directory

Exchange Online

Citrix Cloud / VDI

PowerShell / scripting

Azure / Cloud services

MDM / mobile devices

Cisco IP telephony

Bloomberg Terminal knowledge

Tools

JIRA Service Management

Microsoft SCCM

Job description

Our client is seeking an experienced desktop support professional to provide high-quality technology support across its global offices. This is a hands-on position within a fast-paced financial-services environment, supporting business users, senior stakeholders and remote employees across a broad range of workplace technologies.

The successful candidate will combine strong technical expertise with excellent customer-service skills and will take ownership of incidents, user requests, technology rollouts, office projects and day-to-day desktop operations.

Responsibilities:

• Deliver responsive end-user and desktop support to employees across multiple global locations, including remote users and senior stakeholders.
• Support and troubleshoot Microsoft Windows desktop environments and the Microsoft 365 application suite.
• Administer and maintain Microsoft AD and Exchange Online user accounts, permissions and related services.
• Manage and support virtual desktop environments, including Citrix Cloud and Microsoft Azure VDA/VDI platforms.
• Provide hardware support for HP workstations, HP thin clients, Lenovo laptops and associated peripherals.
• Support Cisco telephony solutions, including Cisco IP phones, Unified Communications Manager and Unity Connection.
• Manage and troubleshoot corporate mobile devices across iOS and Android through an enterprise MDM platform.
• Support video-conferencing and collaboration technologies.
• Provide user support for financial-market applications such as Bloomberg Anywhere and Bloomberg Terminal.
• Perform first-line network troubleshooting across DNS, DHCP, connectivity, network performance, VPN and VDI-related issues.
• Record, track and manage service requests through JIRA Service Management, ensuring issues are resolved promptly and documented thoroughly.
• Support office relocations, new office build-outs, desk moves and workplace technology deployments.
• Maintain accurate records for hardware inventory, equipment allocation and the full asset lifecycle.
• Coordinate technology requirements for employee onboarding, internal transfers and offboarding.
• Identify opportunities to strengthen support processes, improve service quality and automate repetitive activities.
• Work closely with global technology teams, vendors and business stakeholders to resolve complex incidents and deliver technology projects.

Requirements:

• Minimum 10 years desktop support experience at financial services industry
• Exceptional customer service with strong written and oral communication skills
• Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
• Ability to work independently and multi-task
• Attention to detail, with commitment to follow through and follow-up
• Extensive understanding of desktop support standards and best practices including related hardware and software
• Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
• Travel may be required