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Desktop Service support
ITCAN PTE. LIMITED
Singapore
On-site
SGD 45,000 - 65,000
Full time
Today
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Job summary
A leading IT service provider in Singapore is looking for a Desktop Service Support specialist to provide level 2 technical support. The role involves troubleshooting technical issues and providing remote support to enterprise users, primarily focusing on M365 Office and software installations. Candidates should have a minimum of 2 years of relevant experience in desktop support or IT service desk roles. Join a dynamic team that values knowledge sharing and technical excellence.
Qualifications
- Minimum of 2 years of relevant experience in Desktop Support or IT Remote Support.
- Experience in IT Service Desk roles is a plus.
Responsibilities
- Acts as level 2 support for technical issues.
- Resolves technical issues remotely within SLA.
- Provides support to large enterprise users via remote connection.
- Handles software installation and upgrade issues.
- Troubleshoots basic network connection issues.
Skills
Technical issue resolution
Knowledge of M365 Office
Remote support skills
Basic network troubleshooting
Collaboration and knowledge sharing
Job description
Below is the job description for Desktop Service Support:
Responsibilities
- Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support
- Able to resolve technical issue remotely within the given SLA
- Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users
- Resolves software installation and software upgrade issues via Software Center/CCMCache
- Resolves access, sign-in issues, and general usage of M365 Office account
- Generates logs and screenshots required to elevate to third‑party vendors
- Troubleshoots basic network connection issues
- Proactively shares and collaborates with colleagues for knowledge‑sharing
Requirements
- A minimum of 2 years of relevant experience in Desktop Support / IT Remote Support experience / IT ServiceDeskexperience
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