Deskside Support Engineer / L1 support/ Central

AlpSoft Technologies Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A technology services company in Singapore is seeking an IT Support Specialist to provide on-site and remote support. You will troubleshoot hardware, software, and network issues, and assist in system installations and upgrades. Ideal candidates will have a diploma in IT and 1-2 years of experience in support roles. Strong communication skills are essential. This role offers opportunities for professional development and customer interaction.

Qualifications

• 1–2 years of experience in an IT support role.
• Practical experience in troubleshooting and problem analysis.
• Ability to plan, organize, and prioritize tasks independently.

Responsibilities

• Provide on-site and remote support to end-users by troubleshooting issues.
• Perform system installations, migrations, upgrades, and troubleshooting.
• Follow established SOPs and elevate issues to Level 2/3 support.

Skills

Troubleshooting

Communication

Problem analysis

Task organization

Education

ITE or Diploma in Information Technology

Job description

Responsibilities:

• Provide on-site and remote support to end-users by troubleshooting and resolving IT-related hardware, software, and network issues on laptops, desktops, and related peripherals.
• Perform system installations, migrations, upgrades, and technical troubleshooting.
• Address and resolve after-hours issues when required.
• Take ownership of technical problems and collaborate with the team to resolve more complex issues (Level 1 support).
• Participate in the service ticketing process, including task assignment, tracking, and scheduling.
• Follow established SOPs to perform duties and elevate issues to Level 2/3 support when necessary.
• Deliver helpdesk support through phone, email, and remote access tools.
• Document troubleshooting procedures and resolution steps accurately.
• Assist in delivering customer training sessions when needed.

Requirements

• ITE or Diploma in Information Technology from a recognized institution.
• 1–2 years of experience in an IT support role.
• Strong communication skills, with the ability to interact professionally with diverse users in person, over the phone, and in writing.
• Practical experience in troubleshooting and problem analysis.
• Ability to plan, organize, and prioritize tasks independently.