Desk-Side IT Support Technician (Windows/Network)

Stefanini North America and APAC; Singapore; On-site; SGD 33,000 - 56,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Professional development eLearning

Job summary

Stefanini is a global IT services provider delivering desktop support to onsite users in Singapore. You will handle hardware and software issues, ensuring quick fixes to minimize downtime.

Responsibilities include Windows 7/10 support, Active Directory, Office 2007/2016 with Lync/Outlook, wireless issues, VPN, printer support, and coordination with teams for secure, productive user environments.

Qualifications

• 3+ years corporate desk side support with Windows 7/10.
• Experience troubleshooting Lenovo hardware.
• Experience using Active Directory.
• Experience supporting Office 2007/2016 incl. Lync/OWA/Outlook 2016.
• Experience troubleshooting wireless connectivity issues.
• Quality customer service skills.
• VPN experience.
• Experience with basic hardware printer support.
• Experience with Symantec Endpoint Protection, BitLocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software desk-side support to onsite client including break/fix.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices to ensure PC connectivity to the network.

Skills

Desk side support

Windows 7/10 support

Active Directory

Office 2007/2016 incl. Lync/Outlook OW

Wireless connectivity troubleshooting

VPN experience

Printer support

Customer service

Tools

Lenovo hardware

Symantec Endpoint Protection

BitLocker

SCCM

RDP

Job description

Stefanini is a global IT services provider delivering desktop support to onsite users in Singapore. You will handle hardware and software issues, ensuring quick fixes to minimize downtime.

Responsibilities include Windows 7/10 support, Active Directory, Office 2007/2016 with Lync/Outlook, wireless issues, VPN, printer support, and coordination with teams for secure, productive user environments.