Onsite Desktop Support Engineer - End-User IT

Smartsearchonline; Singapore; On-site; SGD 42,000 - 58,000; Full time

Job summary

Stefanini Group in Singapore is seeking a Desktop Support Specialist on a contract basis to deliver end-user technology support across client sites, ensuring a stable and positive user experience.

You will handle hardware issues, incident management, asset lifecycle tasks, and onsite deployments while coordinating with vendors and internal teams. The role emphasizes strong communication, problem-solving, and readiness to work across business hours.

Qualifications

• Experience delivering end-user technology support in enterprise environments.
• Familiar with ITSM processes and incident management.
• Strong communication and problem-solving skills.

Responsibilities

• Provide onsite support for end-user technology issues at client offices during core hours.
• Troubleshoot and resolve hardware and peripheral incidents.
• Manage incidents and service requests via ITSM system.
• Document incidents and resolutions clearly with knowledge references.
• Diagnose issues and escalate where required.
• Use diagnostic tools and remote support to resolve incidents.
• Communicate technical issues and resolutions to users clearly.
• Provide basic guidance on supported technologies.
• Domain background from finance or banking is preferred.

Skills

End-user support

Troubleshooting

Communication skills

Onsite support

Tools

ServiceNow

Remote support tools

Job description

Stefanini Group in Singapore is seeking a Desktop Support Specialist on a contract basis to deliver end-user technology support across client sites, ensuring a stable and positive user experience.

You will handle hardware issues, incident management, asset lifecycle tasks, and onsite deployments while coordinating with vendors and internal teams. The role emphasizes strong communication, problem-solving, and readiness to work across business hours.