Deputy Manager, Bus Service Standards & Analytics

Land Transport Authority (LTA) Singapore; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Land Transport Authority (LTA) Singapore invites applications for a Deputy/Assistant Manager, Bus Service Standards. You will join a team responsible for developing and administering performance frameworks, monitoring and reporting bus service standards, and ensuring operators meet required quality targets.

You will analyse KPIs, manage data in the bus management system, and collaborate with operators to drive reliability improvements, including potential autonomous services in the future.

Qualifications

• Strong foundation in statistics and quantitative analysis.
• Ability to work under pressure with structured approach.
• Excellent communication with internal and external stakeholders.
• Experience handling large datasets and generating insights.
• Proficiency in Excel; experience with Power BI/Tableau/Python is a plus.

Responsibilities

• Develop and administer frameworks to monitor bus service performance standards.
• Analyze KPIs and prepare regular reports for senior management.
• Review operator requests and ensure compliance within regulatory framework.
• Maintain up-to-date bus management system settings and data.
• Develop new frameworks for future services, including autonomous buses.
• Collaborate with bus operators to improve service reliability.
• Respond to public feedback on bus service quality.

Skills

Statistics

Business analytics

Operations research

Quantitative analysis

Tools

Excel

Power BI

Tableau

Python

Job description

Land Transport Authority (LTA) Singapore invites applications for a Deputy/Assistant Manager, Bus Service Standards. You will join a team responsible for developing and administering performance frameworks, monitoring and reporting bus service standards, and ensuring operators meet required quality targets.

You will analyse KPIs, manage data in the bus management system, and collaborate with operators to drive reliability improvements, including potential autonomous services in the future.