[LTA-PT] DEPUTY/ASSISTANT MANAGER, BUS SERVICE STANDARDS

Public Service Division; Singapore; On-site; SGD 72,000 - 110,000; Full time

Job summary

Public Service Division in Singapore is seeking a Deputy/Assistant Manager for Bus Service Standards to help develop and administer frameworks, monitor performance indicators, and report on bus service quality.

You will review operator requests, maintain data accuracy in the bus management system, develop new standards including autonomous buses, and prepare regular performance reports for senior management. Collaboration with operators and stakeholders is essential.

Qualifications

• Knowledge in Statistics / Business Analytics / Operations Research or any quantitative discipline.
• Self-motivated, resourceful, meticulous and structured in approach.
• Able to work independently and in a fast-paced team environment.
• Strong communication skills with internal and external stakeholders.
• Strong analytical skills with experience handling large datasets.
• Proficient in Microsoft Excel.
• Experience with data analytics tools (Power BI, Tableau, Python) is an advantage.
• Willingness to conduct fieldwork and support operational activities and events.

Responsibilities

• Developing and administering frameworks for bus service standards.
• Monitor, analyse and report KPIs for bus service performance.
• Ensure bus operators meet service quality standards and review exception requests.
• Manage two key performance frameworks measuring reliability of bus services.
• Keep the bus management system up to date with accurate data and reports.
• Develop new frameworks and standards for future services (e.g., autonomous buses).
• Prepare regular reports and analysis for senior management.
• Work with bus operators to improve service reliability and respond to public feedback.

Skills

Statistics

Quantitative analysis

Analytical thinking

Strong communication

Teamwork

Tools

Microsoft Excel

Power BI

Tableau

Python

Job description

What the role is

[LTA-PT] DEPUTY/ASSISTANT MANAGER, BUS SERVICE STANDARDS

What you will be working on

You will be part of a team that is responsible for developing and administering frameworks, as well as monitor, analyse and report key performance indicators for bus service performance standards.

Your main responsibilities include:

• Ensuring bus operators meet service quality standards. This includes reviewing requests for exceptions and working within the regulatory framework to uphold service standards.
• Managing two key performance frameworks that measure reliability of bus services:
• Keeping the bus management system up to date with the latest settings and making sure the data and reports it generates are accurate.
• Developing new frameworks and standards for future bus services, such as autonomous buses.
• Preparing regular reports and analysis on bus service performance for senior management.
• Working closely with bus operators to help them continuously improve their service reliability.
• Responding to feedback from the public on issues related to bus service quality and performance.
• Any other tasks as assigned by the Reporting Officer.

What we are looking for

• Knowledge in Statistics / Business Analytics / Operations Research/ Any discipline with strong quantitative or analytical components.
• Self-motivated and resourceful, with a meticulous and structured approach to work.
• Able to work both independently and as part of a team in a fast-paced environment.
• Possess strong communication skills to work effectively with internal and external stakeholders.
• Strong analytical skills with experience handling large datasets.
• Proficient in Microsoft Excel.
• Experience with data analytics tools (Power BI, Tableau, Python) is an advantage.
• Willingness to conduct fieldwork and support operational activities and events as required.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.