[LTA-PT] DEPUTY/ASSISTANT MANAGER, BUS SERVICE STANDARDS

Land Transport Authority (LTA) Singapore; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Land Transport Authority (LTA) Singapore invites applications for a Deputy/Assistant Manager, Bus Service Standards. You will join a team responsible for developing and administering performance frameworks, monitoring and reporting bus service standards, and ensuring operators meet required quality targets.

You will analyse KPIs, manage data in the bus management system, and collaborate with operators to drive reliability improvements, including potential autonomous services in the future.

Qualifications

• Strong foundation in statistics and quantitative analysis.
• Ability to work under pressure with structured approach.
• Excellent communication with internal and external stakeholders.
• Experience handling large datasets and generating insights.
• Proficiency in Excel; experience with Power BI/Tableau/Python is a plus.

Responsibilities

• Develop and administer frameworks to monitor bus service performance standards.
• Analyze KPIs and prepare regular reports for senior management.
• Review operator requests and ensure compliance within regulatory framework.
• Maintain up-to-date bus management system settings and data.
• Develop new frameworks for future services, including autonomous buses.
• Collaborate with bus operators to improve service reliability.
• Respond to public feedback on bus service quality.

Skills

Statistics

Business analytics

Operations research

Quantitative analysis

Tools

Excel

Power BI

Tableau

Python

Job description

What the role is

[LTA-PT] DEPUTY/ASSISTANT MANAGER, BUS SERVICE STANDARDS

What you will be working on

You will be part of a team that is responsible for developing and administering frameworks, as well as monitor, analyse and report key performance indicators for bus service performance standards.

Your Main Responsibilities Include

• Ensuring bus operators meet service quality standards. This includes reviewing requests for exceptions and working within the regulatory framework to uphold service standards.
• Managing two key performance frameworks that measure reliability of bus services:
• Deciding the assessment parameters for bus services.
• Reviewing waiver submissions from bus operators and applying approved exclusions into the bus fleet management system.
• Calculating the incentives and adjustments for each operator at the end of the year based on their performance.
• Keeping the bus management system up to date with the latest settings and making sure the data and reports it generates are accurate.
• Developing new frameworks and standards for future bus services, such as autonomous buses.
• Preparing regular reports and analysis on bus service performance for senior management.
• Working closely with bus operators to help them continuously improve their service reliability.
• Responding to feedback from the public on issues related to bus service quality and performance.
• Any other tasks as assigned by the Reporting Officer.

What we are looking for

• Knowledge in Statistics / Business Analytics / Operations Research/ Any discipline with strong quantitative or analytical components.
• Self-motivated and resourceful, with a meticulous and structured approach to work.
• Able to work both independently and as part of a team in a fast-paced environment.
• Possess strong communication skills to work effectively with internal and external stakeholders.
• Strong analytical skills with experience handling large datasets.
• Proficient in Microsoft Excel.
• Experience with data analytics tools (Power BI, Tableau, Python) is an advantage.
• Willingness to conduct fieldwork and support operational activities and events as required.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.