[LTA-PT] DEPUTY/ASSISTANT MANAGER, BUS SERVICE STANDARDS

LTA Land Transport Authority; Singapore; Presencial; SGD 60 000 - 90 000; Tempo parcial

Resumo da oferta

LTA Land Transport Authority in Singapore is seeking a Deputy/Assistant Manager to oversee bus service standards and performance frameworks. You will work with bus operators to uphold reliability, review exceptions within regulations, and develop new standards for future services, including potential autonomous buses.

The role emphasizes data analysis, reporting, and stakeholder collaboration. Candidates should possess strong quantitative skills, experience with large datasets, and proficiency

Qualificações

• Strong quantitative and analytical skills.
• Experience handling large datasets.
• Ability to work independently and in a team.

Responsabilidades

• Ensure bus operators meet service quality standards.
• Review requests for exceptions within regulatory framework.
• Manage two performance frameworks measuring reliability of bus services.
• Decide assessment parameters for bus services.
• Review waiver submissions and apply approved exclusions.
• Calculate incentives and year-end adjustments for operators.
• Keep the bus management system up to date with latest settings and reports.
• Develop new frameworks and standards for future bus services.
• Prepare regular reports and analyses on bus performance for senior management.
• Collaborate with bus operators to improve reliability.
• Respond to public feedback on bus service quality.

Conhecimentos

Statistics

Data Analytics

Operations Research

Quantitative Methods

Ferramentas

Power BI

Tableau

Python

Excel

Descrição da oferta de emprego

What the role is

LTA-PT DEPUTY/ASSISTANT MANAGER, BUS SERVICE STANDARDS

What you will be working on

• Ensuring bus operators meet service quality standards.
• This includes reviewing requests for exceptions and working within the regulatory framework to uphold service standards.
• Managing two key performance frameworks that measure reliability of bus services:
• Deciding the assessment parameters for bus services.
• Reviewing waiver submissions from bus operators and applying approved exclusions into the bus fleet management system.
• Calculating the incentives and adjustments for each operator at the end of the year based on their performance.
• Keeping the bus management system up to date with the latest settings and making sure the data and reports it generates are accurate.
• Developing new frameworks and standards for future bus services, such as autonomous buses.
• Preparing regular reports and analysis on bus service performance for senior management.
• Working closely with bus operators to help them continuously improve their service reliability.
• Responding to feedback from the public on issues related to bus service quality and performance.
• Any other tasks as assigned by the Reporting Officer.

What we are looking for

• Knowledge in Statistics / Business Analytics / Operations Research/ Any discipline with strong quantitative or analytical components.
• Self-motivated and resourceful, with a meticulous and structured approach to work.
• Able to work both independently and as part of a team in a fast-paced environment.
• Possess strong communication skills to work effectively with internal and external stakeholders.
• Strong analytical skills with experience handling large datasets.
• Proficient in Microsoft Excel.
• Experience with data analytics tools (Power BI, Tableau, Python) is an advantage.
• Willingness to conduct fieldwork and support operational activities and events as required.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

http://jobs.careers.gov.sg

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