Department Manager (Supermarket)

NTUC Fairprice Co-operative Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NTUC Fairprice Co-operative Limited is seeking an experienced store operations lead to manage front and back-end activities, drive profitability, and ensure top-tier customer service. You will oversee budgets, stock control, promotions and staff development in a dynamic retail environment.

The role requires strong leadership, excellent communication, and the ability to multi-task under pressure while collaborating with diverse stakeholders to achieve store targets and compliance with government

Qualifications

• Degree in any discipline with at least 2 years of relevant work experience in service/retail industry.
• Demonstrates passion for service and retail sector.
• Must be highly customer-oriented, motivated, meticulous and results oriented.
• Resourceful with leadership skills and ability to motivate others.
• Excellent interpersonal and communication skills.
• Able to plan, prioritise workload and delegate tasks.
• Capable of multi-tasking and working under pressure.
• Team player with strong stakeholder collaboration.

Responsibilities

• Manage front and back-end store operations to ensure smooth running.
• Set and achieve budgets, profit targets and sales goals for departments.
• Analyse trends for planning and decision making.
• Lead and motivate staff to reach organizational goals.
• Handle customer feedback, complaints and compliments.
• Oversee stock inventory and stock control.
• Plan and manage promotional spaces and activities.
• Recruit, train, supervise and appraise staff.
• Coordinate biannual stocktakes and ensure health, safety and compliance.

Skills

Service/retail passion

Customer-focused

Leadership & motivation

Interpersonal communication

Planning & delegation

Multi-tasking under pressure

Stakeholder collaboration

Education

Degree in any discipline

Job description

The incumbent is responsible for managing both front and back-end store operations to ensure smooth operations. He/ she is expected to:

• Manage budgets, maximise profitability and set/ meet sales targets for your department such as Fresh Food department, Cashiering and Admin Services department etc.

• Analyse and interpret trends to facilitate planning

• Lead and motivate team to achieve organization goals

• Manage customers complaints, compliments and feedback

• Manage stock inventory and stock control

• Plan and manage promotional spaces and activities

• Recruit, train, supervise and appraise staff

• Plan and perform biannual stocktake for the store

• Ensure standards for quality, customer service, health and safety are met as well as compliance with various government legislation (NEA, SFA, SCDF etc.)

• Continuously review and enhance existing store operations and processes to improve business

• Involve in projects such as planning for new store opening and renovation works for existing stores

Job Requirements

• Degree in any discipline with at least 2 years of relevant work experience in service/ retail industry

• Great passion for the service / retail industry

• Highly customer-oriented, motivated, meticulous and results oriented

• Resourceful and problem solver with effective leadership skills and ability to motivate others

• Excellent interpersonal and communication skills

• Ability to plan, prioritise workload and delegate accordingly

• Ability to multi-task and work under pressure

• Team player with ability to collaborate and work effectively with a variety of stakeholders etc.

We regret to inform that only shortlisted applicants will be notified.