Branch Manager

FairPrice Group; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

FairPrice Group is seeking a Store Operations Manager to oversee front and back-end store functions in Singapore. You will support the Group Manager with project management and ensure smooth daily operations across departments.

The role requires 3+ years in service/retail, a degree, and strong skills in leadership, planning, and customer service. You will drive sales, manage stock, and contribute to store openings or renovations with cross-functional teams.

Qualifications

• Degree in any discipline with minimum 3 years of relevant work experience in service/retail.
• Strong passion for the service/retail industry.
• Good in project management.
• Excellent interpersonal and communication skills.
• Ability to plan, prioritise workload and delegate accordingly.
• Ability to multi-task and work under pressure.
• Team player with ability to collaborate with stakeholders.

Responsibilities

• Manage budgets, maximise profitability and set/ meet sales targets
• Analyse and interpret trends to facilitate planning
• Lead and motivate team to achieve organization goals
• Manage customers complaints, compliments and feedback
• Manage stock inventory and stock control
• Plan and manage promotional spaces and activities
• Recruit, train, supervise and appraise staff
• Plan and perform biannual stocktake for the store
• Ensure standards for quality, customer service, health and safety are met as well as compliance with government legislation
• Continuously review and enhance existing store operations and processes to improve business
• Involve in projects such as planning for new store opening and renovation works for existing stores

Skills

Leadership

Customer service

Project management

Strategic thinking

Communication

Multi-tasking

Team collaboration

Problem solving

Education

Bachelor's degree

Job description

The incumbent is responsible for managing both front and back-end store operations to ensure smooth operations and helping the Group Manager with project management. He/ she is expected to:

• Manage budgets, maximise profitability and set/ meet sales targets
• Analyse and interpret trends to facilitate planning
• Lead and motivate team to achieve organization goals
• Manage customers complaints, compliments and feedback
• Manage stock inventory and stock control
• Plan and manage promotional spaces and activities
• Recruit, train, supervise and appraise staff
• Plan and perform biannual stocktake for the store
• Ensure standards for quality, customer service, health and safety are met as well as compliance with various government legislation (NEA, SFA, SCDF etc.)
• Continuously review and enhance existing store operations and processes to improve business
• Involve in projects such as planning for new store opening and renovation works for existing stores

Job Requirements:

• Degree in any discipline with min 3 years of relevant work experience in service/ retail industry
• Great passion for the service / retail industry
• Possess strong strategic thinking skills
• Good in project management
• Good at presenting reports and coming up with fresh ideas
• Highly customer-oriented, motivated, meticulous and results oriented
• Resourceful and problem solver with effective leadership skills and ability to motivate others
• Excellent interpersonal and communication skills
• Ability to plan, prioritise workload and delegate accordingly
• Ability to multi-task and work under pressure
• Team player with ability to collaborate and work effectively with a variety of stakeholders etc.