Store Manager (Retail)

lenskart solutions pte. ltd.; Singapore; On-site; SGD 48,000 - 84,000; Full time

Benefits offered by this job

13th Month Bonus

Salary Increments

Monthly Incentives

Hospitalization Insurance

Medical Insurance

Paid Annual Leave

Training Programs

Job summary

lenskart solutions pte. ltd. is seeking an experienced Store Manager to lead daily store operations, cash handling, inventory control, and ensure a clean, inviting shopping environment.

You will drive sales, analyze performance, train and supervise staff, deliver exceptional customer service, and collaborate with marketing for promotions while upholding safety and loss-prevention measures. This role requires 5+ years in retail, strong leadership, and the ability to work weekends and holidays.

Qualifications

• Minimum education: GCE O-level or equivalent; degree in business or retail management preferred.
• 5+ years in retail with at least 3 years in Store Manager role; strong knowledge of retail operations, sales, merchandising and customer service.

Responsibilities

• Store operations: opening/closing, cash handling, inventory management, and cleanliness.
• Achieve sales targets, analyze performance and drive profitability.
• Staff management: train and supervise staff, set expectations, schedule shifts, and provide feedback.
• Customer service: maintain high standards, handle inquiries/complaints, create positive shopping experiences.
• Merchandising/visual: oversee product placement and displays per policy.
• Marketing: assist with campaigns and promotions; monitor effectiveness.
• Safety and security: enforce procedures and loss prevention.
• Store policies: uphold company policies and industry best practices.
• Relationship management: liaise with customers, suppliers, and other departments.

Skills

Leadership

Team management

Customer service

Time management

Problem-solving

Flexibility

Education

GCE O-level

Business/Retail Management degree

Tools

Retail software

Inventory management systems

Job description

Company Benefits:

• 13th Month Bonus (AWS)
• Annual Salary Increments
• Monthly Incentives
• Comprehensive Hospitalization and Medical Insurance
• 14 Days Paid Annual Leaves
• Growth Opportunites and Training Programs

Responsibilities:

1. Store Operations: Managing all aspects of store operations, including opening and closing procedures, cash handling, inventory management, and maintaining store cleanliness and organization.
2. Sales and Profitability: Achieve sales targets, monitoring performance, and implementing strategies to achieve sales goals. Analyzing sales data and identifying opportunities for growth. Monitoring expenses and proposing cost control measures to maximize profitability.
3. Staff Management: Implement training programs, and supervising store staff. Setting performance expectations and providing ongoing feedback. Scheduling shifts and managing payroll. Motivating and engaging employees to ensure a high level of customer service.
4. Customer Service: Ensuring exceptional customer service standards are met by the store staff. Handling customer inquiries, complaints, and resolving any issues that may arise. Creating a positive shopping experience for customers and building customer loyalty.
5. Merchandising and Visual Presentation: Overseeing product placement and visual displays to optimize sales and create an appealing shopping environment as per company policy.
6. Marketing and Promotions: Collaborating with the marketing team to implement marketing campaigns and promotional activities. Monitoring the effectiveness of marketing initiatives and providing feedback to Cluster Manager.
7. Safety and Security: Ensuring compliance with safety and security procedures. Implementing loss prevention measures to minimize theft and protect company assets.
8. Store Policies and Procedures: Enforcing company policies and procedures. Keeping up to date with industry trends and implementing best practices to enhance store operations.
9. Relationship Management: Building and maintaining positive relationships with customers, suppliers, and vendors. Collaborating with other departments, such as human resources, to ensure effective communication and coordination.

Requirements:

• Education and Experience: Minimum GCE O'level or equivalent required; a degree in business or retail management is preferred. Previous experience in retail, such as assistant manager or supervisor roles, is highly desirable.
• Retail Knowledge and Skills: Minimum 5 years in retail industry with minimum 3 years in the Store Manager role. Understanding of retail operations, sales techniques, merchandising, and customer service principles. Familiarity with inventory management and retail software.
• Leadership and Management Skills: Ability to effectively manage and motivate a team, provide clear communication and feedback, delegate tasks, and solve problems.
• Sales and Business Acumen: Proven track record in achieving sales targets, analyzing sales data, and implementing strategies for growth. Financial management skills and knowledge of budgeting and profitability analysis.
• Customer Service Focus: Commitment to exceptional customer service, handling inquiries and complaints, and building customer relationships.
• Organizational and Time Management Skills: Strong organizational skills to manage store operations, inventory, and staff scheduling. Ability to prioritize tasks and meet deadlines.
• Problem-Solving and Decision-Making Abilities: Ability to identify and resolve issues, think critically, and make sound decisions.
• Flexibility and Adaptability: Willingness to work flexible hours, including weekends and holidays. Adaptability to changing circumstances and multitasking effectively.