Dental Treatment Coordinator & Patient Experience Lead

Gentle Smile Dental Care; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Profit-sharing incentive

Job summary

Gentle Smile Dental Care in Singapore seeks a proactive Front Desk/Administrative Assistant to handle patient inquiries, manage social media enquiries, and follow up on leads in a busy dental practice. You will assist the dentist in presenting treatment plans and explaining financial options to patients.

Role requires strong communication and IT skills, plus the ability to manage check-in/out, record treatments, and handle medisave/insurance claims. 5.5 days work week; Mon-Fri 9-6, Sat 9-1.

Qualifications

• Secondary/O-Level or equivalent.
• Good communication and interpersonal skills.
• 5.5 days work week (Mon-Fri 9-6, Sat 9-1).
• IT literate to use clinic software and email.
• Relevant dental industry experience is an added advantage.

Responsibilities

• Handle enquiries from new patients.
• Handle enquiries on social media channels.
• Follow up on leads for potential patients.
• Spend time with patients to learn needs and welcome new patients.
• Work with the dentist to organize comprehensive treatment plans.
• Explain financial options and payment plans to patients.
• Check in/out patients and record treatment information in the system.
• Set follow-up consultations and present treatment plans.
• Front desk duties and administrative tasks like medisave and insurance claims.

Skills

Social media handling

Lead follow-up

Interpersonal skills

Communication skills

IT literacy

Customer service

Education

Secondary/O-Level

Tools

Clinic software

Email

Job description

Gentle Smile Dental Care in Singapore seeks a proactive Front Desk/Administrative Assistant to handle patient inquiries, manage social media enquiries, and follow up on leads in a busy dental practice. You will assist the dentist in presenting treatment plans and explaining financial options to patients.

Role requires strong communication and IT skills, plus the ability to manage check-in/out, record treatments, and handle medisave/insurance claims. 5.5 days work week; Mon-Fri 9-6, Sat 9-1.