Dental Treatment Co-ordinator

Gentle Smile Dental Care; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Profit-sharing incentive

Job summary

Gentle Smile Dental Care in Singapore seeks a proactive Front Desk/Administrative Assistant to handle patient inquiries, manage social media enquiries, and follow up on leads in a busy dental practice. You will assist the dentist in presenting treatment plans and explaining financial options to patients.

Role requires strong communication and IT skills, plus the ability to manage check-in/out, record treatments, and handle medisave/insurance claims. 5.5 days work week; Mon-Fri 9-6, Sat 9-1.

Qualifications

• Secondary/O-Level or equivalent.
• Good communication and interpersonal skills.
• 5.5 days work week (Mon-Fri 9-6, Sat 9-1).
• IT literate to use clinic software and email.
• Relevant dental industry experience is an added advantage.

Responsibilities

• Handle enquiries from new patients.
• Handle enquiries on social media channels.
• Follow up on leads for potential patients.
• Spend time with patients to learn needs and welcome new patients.
• Work with the dentist to organize comprehensive treatment plans.
• Explain financial options and payment plans to patients.
• Check in/out patients and record treatment information in the system.
• Set follow-up consultations and present treatment plans.
• Front desk duties and administrative tasks like medisave and insurance claims.

Skills

Social media handling

Lead follow-up

Interpersonal skills

Communication skills

IT literacy

Customer service

Education

Secondary/O-Level

Tools

Clinic software

Email

Job description

Gentle Smile Dental Studio - Dental Practice located in Wheelock Place, beside Orchard MRT

• Handles enquiries from new patients
• Good working knowledge of and able to handle enquiries on various social media channels
• Follow up on leads for potential patients
• Spend quality time with patients to learn patient’s specific needs, support patient throughout the process and welcome new patients
• Work with the dentist to organize a comprehensive treatment plan
• Communicate effectively with patients for financial option, offering payment plan options
• Performs necessary duties associated with checking patients in and out, record treatment information in the system
• Set follow up consultation with patient and present treatment plan to patient and schedule treatments planned for next appointment
• Front desk work
• Assist in administrative work like medisave, insurance claims

Jobs requirements

• Candidates must possess at least Secondary School Certificate/ "O" Level in any field.
• Good communication and interpersonal skills.
• 5.5 days work week. (Mon-Fri 9-6pm, Sat 9-1pm)
• IT literate (to use clinic software and email)
• Relevant working experience in dental industry is an added advantage

Attractive incentive tied to profit.