Patient Service Associate (Smileworks)

Royce Dental Group; Singapore; On-site; SGD 28,000 - 40,000; Full time

Benefits offered by this job

Annual Leave

Birthday Leave

Family Care Leave

AWS Bonus

Performance Bonus

Medical Benefits

Dental Care

Education Support

Job summary

Royce Dental Group in Singapore is seeking a front desk receptionist to handle patient inquiries, registrations, and payments. You will also manage records, issue receipts, and support clinical activities as needed.

The role emphasizes excellent communication, teamwork, and reliable service during a 5-day work week including weekends and night shifts.

Qualifications

• Front desk or reception experience preferred in healthcare
• Good communication and interpersonal skills
• Proficiency in English; bilingualism is a plus (Mandarin/Malay/Tamil)

Responsibilities

• Attend to patients inquiries via call or walk-in
• Register patients for appointments or walk-ins
• Discharge patients after treatment including dispensing meds and scheduling follow-ups
• Collect payments accurately in all modes (cash, NETS, card)
• Enter treatment charges and sales in clinic software
• Issue medical receipts and certificates
• File treatment cards correctly
• Maintain clinic cleanliness at all times
• Support basic clinical tasks during peak hours

Skills

Front desk experience

Customer service

English communication

Multilingual ability

Job description

Main responsibilities:

• Toattendtoallpatients'enquiries,eitherthroughcall-inorwalk-in,promptlyand courteously.

• To register patients either for appointment or walk-in treatment.

• Upon completion of treatment, to discharge patients by dispensing medication, collection of accurate payments and scheduling for the next appointments.

• To collect payment accurately in any mode of payment (cash, NETS, credit card etc.)

• To key in every treatment charges and sales of dental products in clinic management software.

• To issue medical receipts and medical certificates.

• To file patients' treatment cards correctly.

• To maintain the cleanliness and neatness of the clinic at all times.

• Support basic clinical tasks during peak hours or when assigned.

Requirements

• All applicants are welcome to apply, prior experience in dental or healthcare front desk/ reception role will be an advantage.

• Computer literate.

• Team player with good communication and interpersonal skills.

• Good command of spoken and written English; bilingualism is an advantage (e.g., English and Mandarin/Malay/Tamil) to liaise with patients of diverse backgrounds.

• On-the-job training will be provided to candidates with no prior experience.

Working Arrangement : 5 days work week inclusive of weekends/ night shifts

You may refer to our clinic locations here

Staff Benefits:

• Annual Leave, Birthday Leave , Family Care Leave

• AWS , Performance Bonus and monthly Incentives

• Benefits for medical, dental care, personal development, education support and more