Dental Front Desk Lead & Patient Experience

Smilepoint Dental; Singapore; On-site; SGD 31,000 - 38,000; Full time

Benefits offered by this job

CPF

Outpatient insurance

Paid leave

Leadership incentives

Job summary

Smilepoint Dental is seeking a front-desk supervisor to lead patient services across our clinics in Singapore. You set the standard at the front desk, guide the team, and keep daily operations on track during fixed day hours.

You will manage patient bookings, collect payments, handle insurance claims, and communicate with patients. Join a clinician-led group that values service quality, teamwork, and professional growth, with a rotating day schedule and weekends as required.

Qualifications

• Front-desk or patient-service experience in clinics or healthcare.
• Experience guiding or training a team.
• Proficient in patient bookings, payments, insurance claims, and patient correspondence.
• Strong written and spoken communication; local diploma or equivalent required.

Responsibilities

• Hold the standard of front-line patient service
• Guide and train front-desk team members; allocate duties and cover gaps
• Handle escalations and service recovery
• Oversee accurate payments, end-of-day settlement and timely claims
• Carry out the administrative work behind daily clinic operations (reports, records, supplies, coordination)

Skills

Front-desk experience

Team leadership

Payments & claims handling

Communication skills

Education

Local diploma

Job description

Smilepoint Dental is seeking a front-desk supervisor to lead patient services across our clinics in Singapore. You set the standard at the front desk, guide the team, and keep daily operations on track during fixed day hours.

You will manage patient bookings, collect payments, handle insurance claims, and communicate with patients. Join a clinician-led group that values service quality, teamwork, and professional growth, with a rotating day schedule and weekends as required.