CX Order & Service Delivery Specialist (On-Call)

Millennium Technology Services; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore is looking for a CX Order Management Specialist to enhance service delivery performance. You will manage RMA service order escalations, ensure customer satisfaction, and build customer relationships. Ideal candidates should have a minimum of 5 years in customer support, relevant certifications, and experience with data analytics tools such as Tableau and Power BI. The role demands strong communication and negotiation skills, plus the ability to work under pressure.

Qualifications

• 5+ years of experience in contact centre operations delivering omni-channel customer support.
• 3+ years of work experience on RMA service order creation and exception management.
• COPC Professional Manager certification.

Responsibilities

• Manage service order/RMA escalations and recover customer sentiments.
• Establish and enhance customer relationships beyond initial requests.
• Conduct field enablement/training for stakeholders and customers.

Skills

Customer orientation

Program Management

Data Analytics

Communication

Negotiation

Education

University Degree (BA/BS) or equivalent

Tools

Tableau

Power BI

Microsoft Office

Microsoft Sharepoint

Job description

A leading technology company in Singapore is looking for a CX Order Management Specialist to enhance service delivery performance. You will manage RMA service order escalations, ensure customer satisfaction, and build customer relationships. Ideal candidates should have a minimum of 5 years in customer support, relevant certifications, and experience with data analytics tools such as Tableau and Power BI. The role demands strong communication and negotiation skills, plus the ability to work under pressure.