Customer Support Specialist — Flexible Hours

N20 PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

N20 PTE. LTD. is seeking a Customer Service Representative in Singapore to deliver high-quality support to customers.

This role requires strong communication and problem-solving skills, with the ability to handle inquiries and resolve issues efficiently. You will work in a fast-paced environment, maintaining accurate records, collaborating with teams, and contributing to overall customer satisfaction. Flexibility for evenings and weekends is expected, with opportunities to grow in a dynamic

Qualifications

• 1–2 years of customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office and other customer service technologies.
• Ability to work in a team environment.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Resolve customer complaints and issues in a timely and efficient manner.
• Provide product and service information to customers.
• Process orders, forms, applications, and requests.
• Maintain accurate customer records and update information as needed.
• Collaborate with other departments to resolve customer issues.
• Follow company policies and procedures to ensure customer satisfaction.
• Meet or exceed performance metrics, including call volume and resolution time.
• Continuously improve knowledge of company products and services.
• Assist with other tasks as needed.

Skills

Communication skills

Problem-solving

Analytical abilities

Team player

Attention to detail

Microsoft Office

Customer service tech

Tools

Microsoft Office

Job description

N20 PTE. LTD. is seeking a Customer Service Representative in Singapore to deliver high-quality support to customers.

This role requires strong communication and problem-solving skills, with the ability to handle inquiries and resolve issues efficiently. You will work in a fast-paced environment, maintaining accurate records, collaborating with teams, and contributing to overall customer satisfaction. Flexibility for evenings and weekends is expected, with opportunities to grow in a dynamic