24/7 Customer Support Specialist

CBM Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

CBM Pte Ltd in Singapore is seeking a dedicated Customer Service representative to deliver excellent support to callers, address queries, and record interactions in the system per SOPs. You will coordinate with internal teams to ensure timely assistance and uphold service standards.

This role requires rotating shifts due to 24/7 operations. Strong communication skills and proficiency in Microsoft Office (Excel/Word) are essential.

Qualifications

• GCE O‑Levels or equivalent required.
• 2 years of customer service or Control Centre experience preferred.

Responsibilities

• Handle customer calls and provide first-line support.
• Follow SOPs to advise on actions and coordinate related parties.
• Document calls and outcomes in the designated system.

Skills

Customer service

Communication skills

Microsoft Office

Education

GCE O Levels or equivalent

Job description

CBM Pte Ltd in Singapore is seeking a dedicated Customer Service representative to deliver excellent support to callers, address queries, and record interactions in the system per SOPs. You will coordinate with internal teams to ensure timely assistance and uphold service standards.

This role requires rotating shifts due to 24/7 operations. Strong communication skills and proficiency in Microsoft Office (Excel/Word) are essential.