Office-Based Customer Support Specialist

Antasis Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Antasis Pte Ltd in Singapore is looking for a Customer Service Representative responsible for delivering exceptional support to customers through effective communication and problem-solving.

This office-based role requires strong multitasking abilities, experience in customer service, and a commitment to ensuring customer satisfaction. Shift work may be required, including weekends and holidays.

Qualifications

• Prior experience in a customer service role is essential.
• Ability to multitask and perform effectively in a fast-paced work environment.
• Strong knowledge of refund and cancellation processes.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve service-related concerns.
• Maintain accurate records of all customer interactions in the CRM system.

Skills

Excellent verbal and written communication skills

Strong problem-solving and conflict-resolution skills

Empathy and patience

Proficiency in CRM systems

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Antasis Pte Ltd in Singapore is looking for a Customer Service Representative responsible for delivering exceptional support to customers through effective communication and problem-solving.

This office-based role requires strong multitasking abilities, experience in customer service, and a commitment to ensuring customer satisfaction. Shift work may be required, including weekends and holidays.