Customer Support Specialist: Fast Responses & CRM

ABSOLUTE KINETICS CONSULTANCY PTE LTD; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

ABSOLUTE KINETICS CONSULTANCY PTE LTD is seeking a customer service professional to manage high volumes of inquiries by phone and email, troubleshoot issues, and provide accurate solutions. You will log cases in CRM or ticketing systems and escalate unresolved problems to ensure timely resolution.

The role emphasizes meeting response times and service standards while maintaining high customer satisfaction, with a focus on professional communication and efficient case handling in a fast-paced

Qualifications

• Excellent listening and communication skills to understand customer needs.
• Proficient in using CRM or ticketing tools to log and track cases.
• Ability to work efficiently under pressure to meet service targets.

Responsibilities

• Respond promptly to customer enquiries via phone and email to ensure timely support.
• Troubleshoot customer issues by identifying problems and delivering accurate solutions.
• Log detailed cases and updates in CRM or ticketing systems to maintain accurate records.
• Escalate unresolved issues to appropriate teams to ensure timely resolution.
• Meet response time and service level expectations to maintain customer satisfaction.

Skills

Listening skills

Communication skills

Under pressure

Tools

CRM software

Ticketing systems

Job description

ABSOLUTE KINETICS CONSULTANCY PTE LTD is seeking a customer service professional to manage high volumes of inquiries by phone and email, troubleshoot issues, and provide accurate solutions. You will log cases in CRM or ticketing systems and escalate unresolved problems to ensure timely resolution.

The role emphasizes meeting response times and service standards while maintaining high customer satisfaction, with a focus on professional communication and efficient case handling in a fast-paced