Customer Support Specialist — Quick, Helpful Resolutions

Kinetics Consultancy Pte Ltd; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

Absolute Kinetics Consultancy (AKC) Pte Ltd is seeking a customer support professional to manage high volumes of enquiries by phone and email, providing timely, accurate solutions and logging cases in a CRM system. You will troubleshoot issues and escalate unresolved items to ensure service standards are met.

In this role, you will maintain detailed records, collaborate with cross-functional teams, and contribute to high customer satisfaction by delivering prompt and effective assistance in a

Qualifications

• Strong listening and communication skills.
• Proficient in using CRM or ticketing tools.
• Ability to work under pressure and meet targets.

Responsibilities

• Respond promptly to customer enquiries via phone and email.
• Troubleshoot customer issues and deliver accurate solutions.
• Log detailed cases in CRM or ticketing systems and keep records up to date.
• Escalate unresolved issues to appropriate teams for timely resolution.
• Maintain adherence to response time and service level expectations.

Skills

Customer service

Communication skills

Active listening

CRM usage

Tools

CRM software

Ticketing system

MS Office

Job description

Absolute Kinetics Consultancy (AKC) Pte Ltd is seeking a customer support professional to manage high volumes of enquiries by phone and email, providing timely, accurate solutions and logging cases in a CRM system. You will troubleshoot issues and escalate unresolved items to ensure service standards are met.

In this role, you will maintain detailed records, collaborate with cross-functional teams, and contribute to high customer satisfaction by delivering prompt and effective assistance in a