Customer Service Executive

Absolute Kinetics Consultancy Pte Ltd; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive remuneration

Career advancement opportunities

Flexible work arrangements

Team-building activities

Job summary

Absolute Kinetics Consultancy Pte Ltd is seeking a Customer Service Executive to be the first point of contact for clients, delivering exceptional service. The role is full-time and located in Macpherson, Central Region, with options for West or North Region, offering a dynamic work environment and opportunities for professional development.

You will handle inquiries, provide solutions, document interactions and work with cross-functional teams to ensure seamless service delivery.

Qualifications

• 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficient with computer systems including CRM tools.
• Able to work a weekend day.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels in a timely manner.
• Provide accurate information and effective solutions to address customer concerns.
• Document customer interactions and maintain detailed records.
• Identify opportunities to improve customer experience and suggest process improvements.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Handle customer complaints and escalations with professionalism and empathy.
• Actively participate in training and development programs to enhance your skills.

Skills

Customer service

Communication

CRM software

Problem solving

Multi-channel support

Tools

CRM software

Job description

About the role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson, Central Region or applicants have the option to select West or North Region, and offers a dynamic work environment with opportunities for professional development.

What you'll be doing

• Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and efficient manner
• Providing accurate information and effective solutions to address customer concerns.
• Documenting customer interactions and maintaining detailed records.
• Identifying opportunities to improve customer experience and suggesting process improvements.
• Collaborating with cross-functional teams to ensure seamless service delivery.
• Handling customer complaints and escalations with professionalism and empathy.
• Actively participating in training and development programs to enhance your skills.

What we're looking for

• At least 1 year of experience in a customer service role, preferably in a call centre or similar environment.
• Excellent communication and interpersonal skills, with the ability to listen and respond effectively.
• Strong problem-solving and decision-making abilities, with a focus on providing solutions.
• Proficient in the use of computer systems and software, including customer relationship management (CRM). tools
• Adaptable and able to thrive in a fast-paced, dynamic environment.
• Passion for delivering exceptional customer service and a commitment to continuous improvement.
• Selected candidate may have to work a weekend day.

What we offer

At Absolute Kinetics Consultancy Pte Ltd, we are dedicated to creating a supportive and engaging work environment. As a member of our team, you'll enjoy:

• Competitive remuneration and benefits package
• Opportunities for career advancement and professional development
• A collaborative and inclusive company culture
• Work-life balance initiatives, such as flexible work arrangements
• Regular team-building activities and social events

About us

Absolute Kinetics Consultancy Pte Ltd is a leading provider of customer service and contact centre solutions. With a strong focus on innovation and customer-centricity, we have established a reputation for delivering exceptional service to our clients. As a dynamic and growing company, we are committed to investing in our people and fostering a culture of excellence.