Customer Success Executive

Kinetics Consultancy Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Training and guidance

Career growth opportunities

Exposure to customer success, account

Business development exposure

Job summary

Absolute Kinetics Consultancy is seeking a proactive Customer Success Executive to manage client relationships, support business growth, and ensure a positive customer experience. You will handle inquiries, coordinate with teams, and identify upselling opportunities to drive revenue.

Ideal candidates have strong communication, organization, and relationship-building skills, with experience in customer success or account management.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused with a positive and professional attitude.
• Proactive, organized and attentive to details.
• Strong follow-up and relationship-building abilities.
• Experience in sales, account management or customer success is a plus.

Responsibilities

• Manage and maintain relationships with corporate and individual clients.
• Handle customer enquiries, follow-ups and escalations.
• Understand customer requirements and recommend suitable courses and services.
• Identify upselling and cross-selling opportunities.
• Generate leads and referrals from existing and potential clients.
• Prepare quotations, proposals and other customer-related documents.
• Follow up on leads, enquiries and business opportunities.
• Coordinate with internal teams to support customer requirements.
• Maintain accurate customer information and sales records in CRM.
• Track account activities, follow-ups and client retention.
• Provide timely updates and support to customers.
• Assist with other customer success and business-related duties as required

Skills

Communication

Interpersonal skills

Customer focus

Proactive

Organized

Teamwork

Relationship building

Tools

CRM software

Job description

Job Description

Join Absolute Kinetics Consultancy (AKC) and be part of our growing team. We are looking for a proactive and customer-focused Customer Success Executive to manage client relationships, support business growth, and ensure a positive customer experience.

Key Responsibilities

• Manage and maintain relationships with corporate and individual clients
• Handle customer enquiries, follow-ups and escalations
• Understand customer requirements and recommend suitable courses and services
• Identify upselling and cross-selling opportunities
• Generate leads and referrals from existing and potential clients
• Prepare quotations, proposals and other customer-related documents
• Follow up on leads, enquiries and business opportunities
• Coordinate with internal teams to support customer requirements
• Maintain accurate customer information and sales records in CRM
• Track account activities, follow-ups and client retention
• Provide timely updates and support to customers
• Assist with other customer success and business-related duties as required

Requirements

• Good communication and interpersonal skills
• Customer-focused with a positive and professional attitude
• Proactive, organized and attentive to details
• Good follow-up and relationship-building skills
• Comfortable using CRM systems and digital tools
• Able to work independently and as part of a team
• Sales, account management or customer success experience would be an advantage
• Training will be provided

What We Offer

• Training and guidance
• Career growth opportunities
• Exposure to customer success, account management and business development

Employment Type: Full-Time
Location: Singapore