Customer Service Executive: Flexible Hours & Growth

Absolute Kinetics Consultancy Pte Ltd; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive remuneration

Career advancement opportunities

Flexible work arrangements

Team-building activities

Job summary

Absolute Kinetics Consultancy Pte Ltd is seeking a Customer Service Executive to be the first point of contact for clients, delivering exceptional service. The role is full-time and located in Macpherson, Central Region, with options for West or North Region, offering a dynamic work environment and opportunities for professional development.

You will handle inquiries, provide solutions, document interactions and work with cross-functional teams to ensure seamless service delivery.

Qualifications

• 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficient with computer systems including CRM tools.
• Able to work a weekend day.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels in a timely manner.
• Provide accurate information and effective solutions to address customer concerns.
• Document customer interactions and maintain detailed records.
• Identify opportunities to improve customer experience and suggest process improvements.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Handle customer complaints and escalations with professionalism and empathy.
• Actively participate in training and development programs to enhance your skills.

Skills

Customer service

Communication

CRM software

Problem solving

Multi-channel support

Tools

CRM software

Job description

Absolute Kinetics Consultancy Pte Ltd is seeking a Customer Service Executive to be the first point of contact for clients, delivering exceptional service. The role is full-time and located in Macpherson, Central Region, with options for West or North Region, offering a dynamic work environment and opportunities for professional development.

You will handle inquiries, provide solutions, document interactions and work with cross-functional teams to ensure seamless service delivery.