Customer Support officer (work in Shifts)- 12-month contract

PERSOL TECH SERVICES PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

PERSOL TECH SERVICES PTE. LTD. in Singapore seeks a customer service professional to deliver personalized telephone support for banking products and services, addressing enquiries and understanding customer needs to offer suitable solutions.

You will identify cross-sell opportunities, maintain high service quality, gather feedback for process improvements, and work in a fast-paced, rotating shift environment including weekends and public holidays.

Qualifications

• ITE or O levels qualification.
• 1+ years of experience in Call Centre, Banking or Customer Service.
• CAN-DO attitude with passion to deliver quality customer service.
• Good analytical skills; comfortable with numbers.
• Resourceful, proactive, results-driven, detail-oriented and a team player in a fast-paced environment.
• Passion for working, responsible and with a good working attitude.
• Proficient in MS Office.
• Able to work on staggered/rotational shifts including weekends and public holidays for 24x7 operations.

Responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Skills

Call Center Experience

Customer Service

Analytical Skills

MS Office

Team Player

Can-Do Attitude

Detail Oriented

Work Under Pressure

Education

ITE / O levels

Tools

MS Office

Job description

Responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Skills/Requirement

• Minimum of ITE, 'O' levels.
• 1 + years of experience in Call Centre, Banking or Customer Service (calls and correspondents) environment
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.