Customer Service Officer (Non-sales)

D L Resources Pte Ltd; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

D L Resources Pte Ltd in Singapore is recruiting for a non-sales role within a 5-week paid training program. The position involves inbound calls regarding bank accounts, servicing campaigns, and helpdesk inquiries, with a focus on customer satisfaction.

Staff will follow through on cases, ensuring compliance and confidentiality in every customer interaction. Shifts include weekends and public holidays to support 24x7 operations.

Qualifications

• No prior experience required.
• Onsite training provided by our dedicated team.
• Ability to work in a fast-paced call centre environment.

Responsibilities

• Inbound call handling for accounts servicing and inquiries.
• Customer fulfillment follow-through on cases and requests.
• Uphold bank compliance and confidentiality standards in all interactions.

Skills

English proficiency

Communication skills

Interpersonal skills

Analytical skills

Team player

MS Office

Tools

MS Office

Job description

Training program (paid training)

5-weeks training program on bank's product and services, CRM systems and on-the-job training.

Shift timing (PH Weekend Shift)

• Working hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week
• Staggered shift hours: 8.5 working hours between 7AM to 10PM + 1-hour meal break in between
• Rest day and off day: Scheduled by client (1 weekday + 1 weekend, non-consecutive)
• Or otherwise advised by the client

Working location

• Applicants should be comfortable with a North-East region work location

Job description (Non-sales role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.