Customer Service officer - CSO (normal work timings - no shifts)

ITCAN PTE. LIMITED; Singapore; On-site; SGD 29,000 - 44,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a customer-focused professional to handle inbound and outbound calls related to bank account servicing, campaigns, product enquiries, and helpdesk support.

The role emphasizes timely follow-up, adherence to compliance standards, and maintaining confidentiality of bank and customer information. Strong communication, numeracy, and teamwork are essential for success.

Qualifications

• ITE or ‘O’ Levels required.
• Experience in Call Centre/Banking/Customer Service advantageous.
• Excellent verbal and written communication.
• Strong analytical skills and numeracy.
• Proactive, detail-oriented and team player.

Responsibilities

• Handle inbound / outbound calls related to bank account servicing, campaigns, product enquiries, and helpdesk support.
• Follow through on case handling and provide timely follow-up with customers.
• Ensure compliance and control standards are met in all customer interactions, maintaining confidentiality of both bank and customer information.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical skills

Attention to detail

Team player

Fast-paced

Results oriented

Proactive learning

Numeracy

Customer service mindset

Can-do attitude

Education

ITE or 'O' Levels

Tools

Microsoft Office

Job description

Job Responsibilities:

• Handle inbound / outbound calls related to bank account servicing, campaigns, product enquiries, and helpdesk support.
• Follow through on case handling and provide timely follow-up with customers.
• Ensure compliance and control standards are met in all customer interactions, maintaining confidentiality of both bank and customer information.

Job Requirements:

• Minimum qualification: ITE or ‘O’ Levels.
• Prior experience in a Call Centre, Banking, or Customer Service environment will be an advantage.
• Positive mindset with a “can-do” attitude and passion for delivering quality customer service.
• Excellent verbal communication skills, pleasant voice, strong comprehension, and interpersonal skills.
• Good written and spoken skills.
• Strong analytical skills and comfort working with numbers.
• Proactive, detail-oriented, results-driven, and a strong team player in a fast-paced environment.
• Responsible, resourceful, and committed to continuous learning.
• Proficient in Microsoft Office applications.