Customer Support Engineer: Troubleshooting & System Support

Addvalue Innovation Pte Ltd; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Addvalue Innovation Pte Ltd is seeking a Customer Support Engineer in Singapore to deliver technical support, diagnose issues, and ensure seamless product integration and operation. You will act as a liaison between customers and internal teams, handling cases, logs, and diagnostics to resolve problems efficiently.

The role emphasizes strong analytical and communication skills, with a customer-focused mindset and the ability to work both independently and in a team.

Qualifications

• Bachelor's degree or higher in Electrical/Electronics/Telecommunications/Avionics Engineering or related field.
• 1–3 years of experience in technical support, customer support engineering, field application engineering, telecommunications, or related role.
• Experience in customer-facing technical support, troubleshooting, and issue resolution is preferred.
• Fresh graduates with relevant internship or project experience may be considered.
• Customer-oriented with strong analytical and problem-solving skills.
• Good communication, organizational, and documentation skills.

Responsibilities

• Provide technical support and troubleshooting for communication systems and related products.
• Investigate and resolve hardware, software, network, and system-related issues.
• Perform log analysis, diagnostics, and root cause investigations to resolve customer-reported problems.
• Manage customer support cases, escalations, issue tracking, and resolution activities through ticketing systems.
• Support product integration, deployment, commissioning, testing, and customer operational activities.
• Collaborate with cross-functional teams, including Engineering, Product Management, and Operations, to resolve technical issues.
• Prepare and maintain technical documentation, troubleshooting guides, knowledge base articles, and support reports.
• Contribute to product improvements, process enhancements, and initiatives to enhance customer satisfaction.

Skills

Troubleshooting

Customer support

Analytical thinking

Communication

Education

Bachelor's degree in Electrical/Electronics/Telecommunications/Avionics Engineering or related

Tools

Ticketing systems

Diagnostic tools

Job description

Addvalue Innovation Pte Ltd is seeking a Customer Support Engineer in Singapore to deliver technical support, diagnose issues, and ensure seamless product integration and operation. You will act as a liaison between customers and internal teams, handling cases, logs, and diagnostics to resolve problems efficiently.

The role emphasizes strong analytical and communication skills, with a customer-focused mindset and the ability to work both independently and in a team.