Technical Support Engineer - Solve Critical Issues in Global Tech

Keysight Technologies; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

Keysight Technologies in Singapore seeks a Technical Support Engineer to provide post-sales technical support and help develop support strategies for new products. You will apply in-depth technical knowledge to investigate and resolve escalated product issues and engage directly with customers when required.

You will collaborate with Marketing, Sales, Technical Support, QA, Manufacturing and Product Development teams to ensure features, cost, supportability, reliability, and release schedules

Qualifications

• Bachelor’s or Master’s degree in Electrical and Electronic Engineering or equivalent.
• 2–4 years in-circuit test or similar role.
• Hands-on experience with in-circuit testing or boundary-scan testing systems.
• Knowledge of BSDL and manufacturing test processes.
• Scripting knowledge is a plus.

Responsibilities

• Provide post-sales technical support and develop support strategies for new products.
• Apply in-depth technical knowledge to investigate and resolve escalated product issues.
• Engage directly with customers and provide advanced internal support to Field Service Engineers and customer contact centre personnel.
• Develop and implement support plans and production support for new product introductions.
• Provide technical product and measurement consultation for presales opportunities.
• Collaborate with Marketing, Sales, Technical Support, QA, Manufacturing and Product Development teams to ensure features, cost, supportability and release schedules meet requirements.
• Prepare product and process documentation, user guides, and application notes.
• Develop and deliver technical training to Keysight’s technical support teams.
• Support technical marketing assignments with defined objectives.
• Analyze and resolve a broad range of technical problems.

Skills

In-Circuit Test

Boundary-Scan

Troubleshooting

Scripting

Education

Bachelor’s or Master’s degree in Electrical and Electronic Engineering

Tools

BSDL

Manufacturing Test Processes

Job description

Keysight Technologies in Singapore seeks a Technical Support Engineer to provide post-sales technical support and help develop support strategies for new products. You will apply in-depth technical knowledge to investigate and resolve escalated product issues and engage directly with customers when required.

You will collaborate with Marketing, Sales, Technical Support, QA, Manufacturing and Product Development teams to ensure features, cost, supportability, reliability, and release schedules