Device Support & Customer Experience Specialist

CHALLENGER TECHNOLOGIES LIMITED; Singapore; On-site; SGD 22,320 - 39,060; Full time

Job summary

CHALLENGER TECHNOLOGIES LIMITED is looking for a dynamic Customer Service Executive based in Singapore. This role is vital for maintaining high standards of customer satisfaction. The executive will handle customer inquiries, perform device diagnostics, and assist with product exchanges.

The prospective candidate should have experience in customer service with excellent communication skills and a customer-centric mindset. Additionally, familiarity with the company's products will be advantageous.

Qualifications

• Experience in customer service.
• Strong command of the language(s) used for customer interactions.
• Familiarity with the company's products and their warranty policies.

Responsibilities

• Attend to walk-in customers and address inquiries.
• Perform basic diagnoses of device faults.
• Conduct product testing and manage exchanges.
• Assist with first-time product setup.
• Handle SingSaver redemptions.
• Resolve product issues encountered by customers after sales.

Skills

Excellent verbal and written communication skills

Customer-centric approach

Ability to handle multiple tasks simultaneously

Job description

CHALLENGER TECHNOLOGIES LIMITED is looking for a dynamic Customer Service Executive based in Singapore. This role is vital for maintaining high standards of customer satisfaction. The executive will handle customer inquiries, perform device diagnostics, and assist with product exchanges.

The prospective candidate should have experience in customer service with excellent communication skills and a customer-centric mindset. Additionally, familiarity with the company's products will be advantageous.