Customer Support Associate – Omni Channel, Mon-Fri 9-6

MCI Career Services; Singapore; Vor Ort; SGD 30.000 - 42.000; Vollzeit

Zusammenfassung

MCI Career Services in Singapore is seeking a customer service professional to join our contact centre team. You will handle customer service hotline and provide first-level support across OMNI channels, ensuring queries are resolved promptly.

Working hours are Monday to Friday, 9:00am to 6:00pm, with location at AMK/ Maxwell. Applicants with a Diploma/NITEC/GCE O Level and 1–2 years call centre experience are welcome to apply.

Qualifikationen

• Diploma/NITEC/GCE O level or equivalent.
• Minimum C5 in English O level.
• 1–2 years of call centre or service-related experience preferred.

Aufgaben

• Handle customer service hotline and provide first-level support from OMNI channels.
• Resolve customer queries efficiently and promptly.
• Follow standard operating procedures closely.
• Work as a team to ensure contact centre service levels are met.
• Reports to Contact Centre Team Lead.

Kenntnisse

Communication skills

Customer service mindset

Ausbildung

Diploma / NITEC / GCE O Level or equivalent

Jobbeschreibung

MCI Career Services in Singapore is seeking a customer service professional to join our contact centre team. You will handle customer service hotline and provide first-level support across OMNI channels, ensuring queries are resolved promptly.

Working hours are Monday to Friday, 9:00am to 6:00pm, with location at AMK/ Maxwell. Applicants with a Diploma/NITEC/GCE O Level and 1–2 years call centre experience are welcome to apply.