Inbound Customer Experience Officer (AMK)

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 26,404 - 31,627; Part time

Job summary

Success Human Resource Centre Pte Ltd. is seeking an Inbound Customer Experience Officer in Singapore to manage customer inquiries and provide a positive omni-channel experience. The role requires effective communication and problem-solving skills, along with a good command of English.

Responsibilities include logging customer engagements in the CRM and ensuring issues are resolved promptly. Candidates with a diploma or relevant qualifications and prior customer service experience are preferred.

Qualifications

• Diploma with good command of language or NITEC/Higher NITEC qualification.
• Prior experience in customer service preferred.
• Good command of English (written and spoken).
• IT savvy with good working knowledge of Microsoft Office.

Responsibilities

• Handle enquiries and provide positive omni-channel experience.
• Log all details of engagements with customers in the CRM.
• Ensure customer issues are resolved and follow up where necessary.
• Work as a team to meet contact centre service levels.

Skills

Customer service experience

Problem-solving skills

Communication skills

IT skills (Microsoft Office)

Analytical skills

Education

Diploma or NITEC/Higher NITEC

Job description

Inbound Customer Experience Officer (AMK)

Employment Type: Contract

Monthly Salary:

• Contract
• Up to $2600
• AMK
• Mon-Fri: 8.00am – 5.30pm

Job Responsibilities

• Handle enquiries and provide positive omni‑channel experience to public via call, email, chat bots and any social media messaging platform.
• Communicate with customers through various channels professionally and meet the required service level agreements.
• Provide accurate, personalised and anticipatory service with complete resolution.
• Take necessary action to provide first contact resolution within the required response time.
• Ensure customer’s issues are resolved, follow up with customers via call and email where necessary.
• Log all details of engagements with customers in the CRM and track these cases till closure.
• Work as a team to ensure that the contact centre service level is met.
• Handle any other administrative functions as assigned by Team Leads / Manager.
• Attend briefings/trainings conducted by Team lead / clients or Managers.

Period

• 2 years contract renewable based on performance.

Working Hours

• Shift 1: Mon‑Fri: 8.00am – 5.30pm & alternate Saturday: 8.00am – 1.00pm or Shift 2: Mon‑Fri: 9.30am – 7pm & alternate Saturday: 8.00am – 1.00pm.

Location

• Ang Mo Kio.

Requirements

• Have obtained a diploma, with good command of language, or NITEC/Higher NITEC qualification with prior experience in customer service.
• Candidate with prior experience in customer service preferred.
• Good command of English (written and spoken).
• Highly disciplined and meticulous.
• Analytical with good problem‑solving skills.
• Organised, Self‑motivated, Positive attitude and Result‑oriented.
• IT savvy with good working knowledge of Microsoft Office.
• Strong phone and verbal communication skills along with active listening.
• Empathetic and customer‑oriented, with a passion for service excellence.
• Ability to multitask.

For inquiries, please email: [e-mail] (Registration no: R1549023).