Customer Success & Solutions Manager (IT / AI / B2C)

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A high-growth AI technology company in Singapore is seeking a Product Manager to conduct market research, manage product lifecycle activities, and collaborate with cross-functional teams. Candidates should have a Bachelor's degree and 2-5 years of related experience. Strong analytical and communication skills are essential, along with the ability to liaise in Mandarin Chinese. This role requires adaptability and a keen interest in international product management and emerging technologies.

Qualifications

• Min. 2-5 years of relevant experience in product management or related roles.
• Able to liaise in Mandarin Chinese.
• Familiarity with product design and development processes.

Responsibilities

• Conduct market and user research to identify user needs.
• Support product lifecycle activities including development and launch.
• Collect and analyse user feedback to support continuous improvement.

Skills

Analytical skills

Communication skills

Collaboration skills

Problem-solving skills

Learning agility

Education

Bachelor’s degree in related fields

Tools

Agile methodologies

Project management tools

Job description

Company Profile

Our client is a high-growth AI technology company headquartered in Asia, specialising in voice and speech analytics for healthcare and enterprise use. The company has developed proprietary AI model trained on hundreds of thousands of voice data points, supporting deployment across 10+ markets.

The organisation works with public institutions, research bodies, and enterprise partners, delivering AI-driven solutions that support risk detection, monitoring, and decision-making. With a lean team of 50+ professionals, the company maintains a strong focus on research, data security, and scalable product innovation within a collaborative, fast-paced environment.

Work Location: Central

Working hours: Monday to Friday, 9.00am to 6.00pm

Key Responsibilities

• Be in tune with consumers (B2C) on the ground to conduct market and user research through customer interviews, surveys, and data analysis to identify user needs across different regions and cultures.
• Support end-to-end product lifecycle activities, including market research, requirements analysis, product planning, development, testing, launch, and ongoing operations.
• Collaborate with cross‑functional teams (engineering, data, design, marketing, and operations), developing strong communication and coordination skills across diverse cultural and regional contexts.
• Assist in product planning and development, contributing to product design discussions, technical architecture alignment, and quality assurance processes.
• Collect, analyse, and synthesise user feedback and product data to support continuous improvement and iteration.
• Support product marketing initiatives and user training efforts to enhance adoption, engagement, and customer satisfaction.
• Contribute to international product strategy and business expansion initiatives, gaining exposure to global market dynamics and competition.

Requirements

• Bachelor’s degree in Computer Science, Information Management, Business Administration, Marketing, UX, Artificial Intelligence, or related fields.
• Min. 2-5 years of relevant pre‑sales / consumer feedback gathering experience in product management, technology, business analysis, or related roles.
• Able to liaise in Mandarin Chinese to manage overseas markets and mandarin‑speaking customers.
• Strong analytical and problem‑solving skills, with the ability to translate customer needs into product insights.
• Familiarity with product design and development processes, including agile methodologies and common project management tools.
• Excellent communication and collaboration skills, with the ability to work effectively in cross‑functional teams.
• Strong learning agility and adaptability, with an interest in emerging technologies.
• Keen interest in international product management and global markets.
• Demonstrate flexibility and willingness to travel once per quarter.

📩 Your recruiter: WhatsApp your CV/resume to Celine at 8977 7051 for a quicker response.

You may also drop your resume via email to [e-mail] – only shortlisted candidates will be notified.

Celine Chan I Reg. No: R21103433
EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285