Customer Success manager

INVIGILO TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology company in Singapore is seeking a motivated Customer Success Manager to assist in customer onboarding, conduct training sessions, and maintain strong relationships with clients. This is an excellent opportunity for someone early in their career looking to grow in the field of customer success within the AI and tech industry. Strong communication and organizational skills are essential for success in this role.

Qualifications

• 0–2 years in customer success, project coordination, operations, or internship experience.
• Comfortable interacting with customers and external stakeholders.
• Willingness to visit industrial sites occasionally for deployments or reviews.
• Familiarity with IT systems or CCTV setups.

Responsibilities

• Assist with customer onboarding and site activation.
• Conduct training sessions for supervisors and site users.
• Maintain clear communication with customers on updates.
• Monitor detection results and flag anomalies to teams.
• Help compile weekly reports with insights.

Skills

Customer interaction

Strong communication skills

Organizational skills

Technology interest

Proactivity

Job description

We are looking for a motivated and detail-oriented Customer Success Manager to support our customers.

You will assist in deployments, training, adoption, and day-to-day account management for our AI-driven safety and operations platform.

This role is ideal for someone early in their career who enjoys coordinating projects, working with customers, and learning how cutting-edge AI solutions are implemented in real industrial environments.

1. Support Customer Onboarding & Deployment

• Assist senior team members with customer onboarding and site activation.
• Help prepare project plans, deployment checklists, and documentation.
• Coordinate basic scheduling with Field Ops, Engineering, and customer teams.
• Follow up on tasks, timelines, and requirements to ensure smooth go-live.

2. Customer Training & User Support

• Conduct simple training sessions for supervisors and site users.
• Support in creating user guides, SOPs, and training materials.
• Monitor early user adoption and help customers navigate features.

3. Relationship Support

• Join customer check-ins and record action items.
• Maintain clear communication with customers on updates, issues, and next steps.
• Escalate technical concerns internally and track resolution progress.

4. Platform Monitoring & Issue Coordination

• Check camera and system status through dashboards.
• Monitor detection results and flag any anomalies to the AI/engineering teams.
• Ensure SLA timelines are followed and communicate status to customers.

5. Reporting & Insights

• Help compile weekly and monthly reports with safety and operational insights.
• Assist in preparing presentations and reviews for customer stakeholders.

Requirements

• 0–2 years in customer success, project coordination, operations, or internship experience.
• Comfortable interacting with customers and external stakeholders.
• Strong communication skills and ability to stay organized.
• Willingness to visit industrial sites occasionally for deployments or reviews.
• Interest in technology, AI, and workplace operations.
• Familiarity with IT systems, CCTV setups, or basic networking.
• Prior experience with analytics dashboards or safety management tools.

Qualities We Look For

• Proactive and eager to learn.
• Strong attention to detail and follow-through.
• Calm and professional with customers.
• Team player who collaborates well across departments.
• Adaptable, especially in fast-paced environments.