Customer Success & Logistics Coordinator

Sin Chew Woodpaq Pte. Ltd.; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Sin Chew Woodpaq Pte. Ltd. in Singapore is looking for a customer service coordinator to introduce the companys logistics services to new clients and respond to inquiries.

You will advise on import/export shipments, prepare quotations, document customer interactions, and coordinate delivery orders, building long-term relationships with customers and ensuring accurate information is communicated across teams.

Qualifications

• 2+ years of working experience, with container shipment exposure.
• Customer service or sales coordination experience is a plus.
• Knowledge of import/export shipments preferred.
• Experience in logistics is advantageous.
• Fluent written and spoken English.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide introductory information about the company and its products/services to new customers.
• Respond to customer inquiries and advise on suitable products/services.
• Prepare quotations and follow up for acceptance.
• Document customer interactions and compile relevant documents.
• Prepare delivery orders and related documents.
• Clearly communicate job requirements to stakeholders to meet customer needs.
• Resolve customers' concerns and nurture long-term relationships.

Skills

Container shipment experience

Customer service

Sales coordination

English proficiency

Organizational skills

Multitasking

Job description

Sin Chew Woodpaq Pte. Ltd. in Singapore is looking for a customer service coordinator to introduce the companys logistics services to new clients and respond to inquiries.

You will advise on import/export shipments, prepare quotations, document customer interactions, and coordinate delivery orders, building long-term relationships with customers and ensuring accurate information is communicated across teams.