Logistics Customer Service Coordinator

Private Advertiser; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Private Advertiser in Singapore seeks a diligent operations assistant to service customers for import/export, handle proper documentation for cargo clearance and coordinate with multiple internal teams. The role includes updating job sheets, liaising with shipping companies, and ensuring timely updates to customers.

The ideal candidate will manage job orders, monitor vessel arrivals via Portnet, and ensure accurate billing details.

Qualifications

• Handles customer inquiries and processes import/export job orders.
• Maintains documentation for cargo clearance and job sheets.
• Coordinates with inter-departmental teams for loading, port clearance, transport and warehousing.
• Updates charges for services on Job Sheet for billing.
• Provides coverage for shipping documents/customer service when needed.

Responsibilities

• Handles customer queries and job requests.
• Raises Job Sheet for each import/export job.
• Liaises with shipping companies for notices and delivery orders.
• Checks Portnet for vessel arrivals and statuses.
• Arranges courier services for document collection and delivery orders.
• Coordinates fulfillment with related departments for customer orders.
• Prepares jobs and trucking schedules for operations.
• Records charges on Job Sheet for billing.
• Addresses customer complaints and service recovery.

Skills

Customer service

Documentation

Coordination

Portnet familiarity

Shipping knowledge

Job description

Private Advertiser in Singapore seeks a diligent operations assistant to service customers for import/export, handle proper documentation for cargo clearance and coordinate with multiple internal teams. The role includes updating job sheets, liaising with shipping companies, and ensuring timely updates to customers.

The ideal candidate will manage job orders, monitor vessel arrivals via Portnet, and ensure accurate billing details.