Customer Success & Logistics Coordinator

Acton Technology Pte Ltd; Singapore; On-site; SGD 3,000 - 5,000; Full time

Job summary

Acton Technology Pte Ltd in Singapore is seeking a proactive Customer Service Officer to support the sales team and ensure smooth order flow. You will handle inquiries, process orders, notify customers about shipments, and coordinate with logistics.

Candidates with 1–4 years in customer service, excellent English and Mandarin, and strong communication skills will thrive. Entry-level welcome.

Qualifications

• 1–4 years of customer service experience.
• Nice to have electronics industry experience.
• Good English and Mandarin communication.

Responsibilities

• Backend support for sales team and customers.
• Handle customer inquiries via phone, email and messaging.
• Process customer orders efficiently.
• Notify customers on shipments and order status.
• Manage open orders to meet customer requirements.
• Advise customers on schedules, shipments and discrepancies.
• Follow up on critical orders for on-time delivery.
• Handle sample requests and coordinate with logistics.
• Maintain filing systems and support scorecard processes.

Skills

Communication

Interpersonal skills

Mandarin

MS Office

English

Tools

MS Office

Job description

Acton Technology Pte Ltd in Singapore is seeking a proactive Customer Service Officer to support the sales team and ensure smooth order flow. You will handle inquiries, process orders, notify customers about shipments, and coordinate with logistics.

Candidates with 1–4 years in customer service, excellent English and Mandarin, and strong communication skills will thrive. Entry-level welcome.