Customer Success Lead - Cloud Networking & Security

Clutch Canada; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading cloud networking company in Singapore is seeking a Customer Success Associate to act as a trusted advisor to top customers. The role involves supporting customer adoption, managing renewals, and developing relationships with both customers and internal teams. Ideal candidates will have at least 5 years of experience in a SaaS environment and strong communication skills. Join a team that's building a pioneering cloud platform and help customers realize the full value of their investments.

Qualifications

• 5+ years of experience in a Customer Success or sales role at a high growth SaaS vendor.
• Experience with networking or security software solutions.
• Must be well-organized and able to work in a fast-paced environment.

Responsibilities

• Maintain the health of assigned accounts and ensure customer growth.
• Develop relationships with customer and internal teams.
• Manage post-sales processes, including renewals and upsells.

Skills

Customer communication and presentation skills

Listening skills

Problem-solving abilities

Organizational skills

Influencing and persuading stakeholders

Job description

A leading cloud networking company in Singapore is seeking a Customer Success Associate to act as a trusted advisor to top customers. The role involves supporting customer adoption, managing renewals, and developing relationships with both customers and internal teams. Ideal candidates will have at least 5 years of experience in a SaaS environment and strong communication skills. Join a team that's building a pioneering cloud platform and help customers realize the full value of their investments.