Senior Product Support Leader – Cloud Networking & Security

Clutch Canada; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A cloud networking and security innovator is seeking a Product Support Manager in Singapore to lead a world-class Technical Support team. The candidate will manage daily operations, drive continuous improvement, and collaborate with cross-functional teams to enhance customer experience. A minimum of 8 years' technical support experience, including 3 years in a management role, is required. The role emphasizes technical networking/security experience and excellent communication skills.

Qualifications

• 8+ years technical support experience with a minimum of 3+ years in a support management role.
• Track record of providing world-class technical support for a SaaS platform.
• Proven capability of successfully delivering on support metrics.

Responsibilities

• Manage a world-class Technical Support team supporting all offerings.
• Drive daily case management success and improve customer experiences.
• Collaborate with Product, Engineering, Customer Success, and Sales teams.

Skills

Technical networking/security experience

Excellent written/verbal communication skills

Ability to prioritize and escalate customer issues

Education

Bachelor's degree in Computer Science or IT Management

Job description

A cloud networking and security innovator is seeking a Product Support Manager in Singapore to lead a world-class Technical Support team. The candidate will manage daily operations, drive continuous improvement, and collaborate with cross-functional teams to enhance customer experience. A minimum of 8 years' technical support experience, including 3 years in a management role, is required. The role emphasizes technical networking/security experience and excellent communication skills.