Strategic Support Delivery Manager

Clutch Canada; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading cloud networking company in Singapore seeks a Support Delivery Manager to oversee support operations, ensure customer satisfaction, and manage relationships with key stakeholders. The ideal candidate has strong problem-solving skills, technical support experience, and excellent communication abilities. This role offers a unique opportunity to work with cutting-edge technology in a fast-paced environment.

Qualifications

• Proven experience in customer-facing roles.
• Strong understanding of technical support processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as the primary point of contact for up to 4 accounts.
• Conduct regular technical reviews to analyze support trends.
• Oversee open support tickets for assigned accounts.

Skills

Customer-facing experience

Technical support processes

Excellent communication skills

Problem-solving skills

Account management

Job description

A leading cloud networking company in Singapore seeks a Support Delivery Manager to oversee support operations, ensure customer satisfaction, and manage relationships with key stakeholders. The ideal candidate has strong problem-solving skills, technical support experience, and excellent communication abilities. This role offers a unique opportunity to work with cutting-edge technology in a fast-paced environment.