Cloud Operations Lead: Service Reliability & Client Success

Xtremax; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A cloud services company in Singapore is seeking a proactive Cloud Operations Manager to oversee service delivery and client success. The ideal candidate will have 5-8 years of experience in cloud operations and a strong understanding of ITIL principles. Responsibilities include managing cloud service metrics, ensuring optimal resource allocation, and building strong customer relationships to enhance satisfaction.

Qualifications

• 5–8 years of experience in cloud operations, service delivery, or IT account management.
• Strong understanding of ITIL, service management principles, and cloud operational KPIs.
• Excellent leadership, communication, and stakeholder management skills.

Responsibilities

• Own end-to-end cloud service delivery, ensuring SLAs and KPIs are met.
• Monitor cloud service metrics, analyze trends, and drive continuous improvement.
• Coordinate resource allocation and operational planning.

Skills

Cloud operations management

Service delivery

Client relationship management

Incident management

Governance frameworks

Education

Bachelor’s degree in IT, Computer Science, Cloud Computing, or related field

Tools

AWS

Azure

GCP

Job description

A cloud services company in Singapore is seeking a proactive Cloud Operations Manager to oversee service delivery and client success. The ideal candidate will have 5-8 years of experience in cloud operations and a strong understanding of ITIL principles. Responsibilities include managing cloud service metrics, ensuring optimal resource allocation, and building strong customer relationships to enhance satisfaction.