Lead Customer Success Manager: Growth & Strategy

NCS; Singapore; On-site; SGD 140,000 - 190,000; Full time

Job summary

NCS in Singapore is seeking an experienced Lead Customer Success Manager to head our customer success team. This role drives customer satisfaction, retention, and growth by leading a team of success managers and ensuring clients achieve maximum value from our IT solutions.

The ideal candidate combines strong leadership with deep technical and business acumen, and will define scalable CS frameworks, collaborate with delivery teams, and pursue upsell opportunities and renewals.

Qualifications

• Bachelor’s degree in IT, Business, or related field.
• 5+ years in customer success, account management, or IT consulting with 2+ years in leadership.
• Strong understanding of managed services and End User Computing solutions.
• Proven track record of managing teams and driving retention.
• Excellent communication, negotiation and stakeholder management skills.
• Proficiency with Excel, CRM and ITSM platforms.

Responsibilities

• Lead, mentor, and develop a team of Customer Success Managers.
• Establish best practices, processes, and KPIs for customer success.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Track and drive activities to achieve financial KPIs.

Skills

Customer success

Leadership

Account management

IT consulting

Stakeholder management

Excel

CRM

ITSM

Education

Bachelor’s degree in IT, Business, or related field

Job description

NCS in Singapore is seeking an experienced Lead Customer Success Manager to head our customer success team. This role drives customer satisfaction, retention, and growth by leading a team of success managers and ensuring clients achieve maximum value from our IT solutions.

The ideal candidate combines strong leadership with deep technical and business acumen, and will define scalable CS frameworks, collaborate with delivery teams, and pursue upsell opportunities and renewals.